e-Health 2023 Opening Keynote

The Role of Digital and Technology on Our Future Workforce: Reinvention to build a future-ready healthcare workforce

Monday, May 29 from 8:30 – 10:00 am ET. This presentation is sponsored by Accenture.

The gap between supply and demand for care is growing too fast, and health systems must find a solution—today. Caregivers are burned out and leaving the workforce. In the United States alone, nearly 500,000 nurses (17% of today’s total workforce) are expected to leave the profession in the next five years. Hiring more caregivers won’t solve the problem for the long term.

The only solution is to reinvent the nature of care delivery. It’s time to learn from other industries that are scaling human labor with technology. It’s not about technology replacing people, it’s about technology augmenting the work of people to lessen the burden on the healthcare workforce and help enable better outcomes.

We will explore how a combination of human + machine can help increase efficiency for physicians, nurses and the non-clinical workforce so that they may meet the rising demand for care. Adopting such a model allows the organization to use technology to automate and optimize work, improves interoperability to reduce silos and increase speed, and helps build agile teams that can work in connected environments.

Ultimately, technology must give time back to humans to support productivity and redistribution of effort. Technology will never replace physicians, but we can increase their capacity through technology. Clinical care and operations can be better supported by an environment that automates tasks, accelerates insight and gives human decision-makers superpowers through AI.

Reinventing care drives efficiency, but it also enables healthcare workers to have greater wellbeing and better work experiences that leave them happier, healthier and more productive.

Accenture’s “Care to do Better” research across multiple industries in 10 countries showed that satisfying human needs in the workplace unlocks workers’ full potential—and that has a significant positive impact on the business.

Attendees will learn:

  • What technologies health systems need to adopt to achieve a human + machine model, including artificial intelligence which can perform non-routine tasks to scale workforce and enable patients to serve themselves.
  • What opportunities metaverse technologies present to allow create greater access, better experiences and improved outcomes while keeping people at the heart of healthcare.
  • The importance of Accenture’s “Net Better Off” framework, which quantifies human well-being across six dimensions.



    Kaveh Safavi, M.D., J.D., is a senior managing director at Accenture where he is responsible for leading, developing and driving a growth strategy that differentiates Accenture’s offerings for providers, health insurers, and public and private health systems across the globe.

    A seasoned executive, Dr. Safavi brings more than three decades of leadership experience to Accenture Health. Prior to joining Accenture in 2011, Dr. Safavi led Cisco’s global healthcare practice. Before that he was chief medical officer of Thomson Reuters’ health business, vice president of medical affairs at United Healthcare, and had leadership roles at HealthSpring and Humana. Among his many accomplishments was establishing one of the Midwest’s first electronic-health-record-enabled primary care practices.

    Dr. Safavi has published numerous papers and is often quoted on healthcare issues in various media publications, including The Wall Street Journal, the BBC, The New York Times, Consumer Reports, US News and World Report, Harvard Business Review and The Economist. Recently, IT Services Report named him the #1 healthcare IT executive for 2020.

    Dr. Safavi earned an M.D. from Loyola University School of Medicine and a J.D. from DePaul University College of Law. He is board-certified in internal medicine and pediatrics and completed his medical residency at the University of Michigan Medical Center. An adjunct lecturer of Health Enterprise Management at Kellogg School of Management-Northwestern University, Dr. Safavi also serves on the Weinberg College of Arts and Sciences’ Board of Visitors–Northwestern University and is a frequent guest scholar at the Stanford University Clinical Excellence Research Center. He is a member of the Easterseals National Board of Directors.


    Michael Green, President and Chief Executive Officer, Canada Health Infoway has dedicated his professional life to innovation in advancing the digital health agenda, creating jobs, and stimulating economic growth—all while ensuring higher-performing health systems and improving patient outcomes.

    Serving as President and CEO of Canada Health Infoway since 2014, he has overseen the organization’s leadership in driving better access to health data and services to enable faster, more effective, and more efficient delivery of care. With a strong background in health leadership, Green has a proven track record of using innovative technologies to transform the health sector.

    Green led the organization through the successful development and rollout of PrescribeIT®, Canada’s e-prescribing service. First introduced in 2017, PrescribeIT® now enables millions of Canadians to have their prescriptions sent electronically—and securely—to their pharmacy of choice.

    Currently, Green is leading Infoway’s development of the Shared Pan-Canadian Interoperability Roadmap, which articulates strategies toward a modernized connected care system by improving access to data at the point of care, ensuring patient access to their own health information, and improving coordination and collaboration across care settings.

    Green’s expertise and leadership have earned him recognition both nationally and internationally. He is a sought-after speaker on the topics of digital health and interoperability, and he has received honours for his contributions to health care.


    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

    Accenture Health harnesses the power of technology and human ingenuity to help clients improve access, experience, and outcomes in healthcare. With the help of our innovative, technology-enabled services, clients are delivering effective and personalized experiences that humanize healthcare for all. For more information, visit https://www.accenture.com/ca-en/industries/health-index

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