CC1RF1 The end of paper: Scalable digital transformation through innovative partnerships Using technology to improve access to information analytics, enhance data security, and improve patient care. PRESENTER:

• Jonathan Poole, Principal Product Manager, Innovation Technology, Iron Mountain

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CC1RF2 Continuous quality improvement (CQI) post-rapid telehealth deployment during COVID-19 Rapidly deployed virtual care, using Lean CQI, improved accessibility and appropriateness of care with high patient and provider satisfaction. PRESENTER:

• Beatriz Andrade, Specialized Clinical Informatics Analyst & Telehealth Clinical Co-Pilot Directorate of Digital Health, CIUSSS du Centre-Ouest-de-l’Île-de-Montréal

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CC1RF3 Optimizing virtual visit workflows Virtual health visits (VHV) transformed the way care was delivered and allowed healthcare providers to stay connected to patients and families. PRESENTER:

• Robert Biddlecombe, Provincial Health Services Authority

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CC1RF4 Resolving surgical backlog with Logibec’s analytics in British Columbia Learn how British Columbia’s health authorities and the province overcame the problem of access to care — notably surgeries — using modern cloud analytics. PRESENTER:

• Jijesh Devan, Global Director of Product Marketing, Logibec

CC201 Supporting young adults in navigating their cancer experiences This project aims to help young adults living with, or beyond, cancer access tailored and relevant information and supportive care. PRESENTER:

• Christine Harris, Innovation Manager, Canadian Cancer Society

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CC202 Provider experience facilitating ambulatory, hospital-based synchronized virtual group health interventions. Providers are satisfied with the technology used and report a positive experience facilitating video groups when delivering healthcare. PRESENTER:

• Neesha Hussain-Shamsy, PhD Candidate, University of Toronto

CC3P1 Practicing responsible AI: Risks, challenges, opportunities Organizations must not only invest in explainable artificial intelligence (XAI) but practice AI responsibly through an overarching AI governance framework to ensure health equity. PANELISTS:

• Dr. Suman De, Head of Government Healthcare Solutions (Analytics & AI), Infosys Public Services
• Dr. Ritu Agarwal, Distinguished University Professor, University of Maryland
• Diya Wynn, Senior Practice Manager, Emerging Technologies & Intelligent Platforms, AWS

CC401 ImmsBC: British Columbia’s COVID-19 vaccine management digital solution ImmsBC is the first digital health solution to host all seven health authorities and a provincial call centre on the same technical platform. PRESENTER:

• May Tuason, Director, Clinical Architecture & Innovation, Digital Health Strategy Office, Provincial Health Services Authority

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CC402 An innovative paediatric emergency department (ED) triage system in the COVID-19 era Using a mixed-methods analysis, an evaluation of a new paediatric virtual triage system that proposes to improve patient care and the work of providers. PRESENTERS:

• Dr. Cathie-Kim Le, Hospital for Sick Children
• Jane Park, Research Assistant, Hospital for Sick Children

CC501 eHealth innovations in Indigenous health First Nations Health Authority (FNHA) leads the adoption of digital health to advance cultural safety, access to care, and connectivity in First Nations communities in British Columbia. PRESENTER:

• Gurprit Randhawa, Director, eHealth & Virtual Care Innovation, First Nations Health Authority

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CC502 Virtual emergency rooms (VERs): Addressing the physician shortage in rural Newfoundland communities Introducing VERs to address physician shortage and to reduce provider/patient and provider/provider contacts in rural Newfoundland communities. PRESENTERS:

• Cindy Clarke, Director, eHealth Clinical Programs (Community & Virtual Care), Newfoundland & Labrador Centre for Health Information
• Ashley Dinn, Newfoundland & Labrador Centre for Health Information

CC601 Use of virtual assistant for COVID-19 case and contact management Ontario’s pandemic virtual assistant is a valuable tool in supporting public health’s maintenance of COVID-19 case and contact management. PRESENTERS:

• Lucinda Theodore, Senior Manager, Business Solutions, Ontario Ministry of Health
• Elise Chien, Manager, Strategy & Consulting, Accenture

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CC602 How bots are supporting primary care with COVID-19 vaccine documentation Bots can enable primary care clinicians to quickly and efficiently document their patients’ COVID-19 vaccines in their clinical systems. PRESENTER:

• Justin Wolting, Manager, Product Development & Innovation, eHealth Centre of Excellence

CC7P1 Digital experiences and priorities of people with mental health concerns How aware is the general public of digital tools that support mental health? Tools that help navigate digital and physical mental health spaces are a priority. MODERATOR:

• Nelson Shen, PhD, Project Scientist, Digital Innovation Lab, Centre for Complex Interventions, Centre for Addiction and Mental Health

PANELISTS:

• Maureen Abbott, Manager, Access to Quality Mental Health Services, Mental Health Commission of Canada
• Dr. Damian Jankowicz, Centre for Addiction and Mental Health

CC8RF1 Care anywhere: Coordinating interdisciplinary care virtually With the Pre-Admission Clinics’ pivot to virtual care, clinicians and developers co-developed a patient dashboard within three months. PRESENTER:

• Stephanie Williams, Surgical Applications Engineer, Techna

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CC8RF2 Development and testing of a paediatric digital seizure action plan Developing and evaluating a digital seizure action plan for responding to paediatric status epilepticus in the community. PRESENTER:

• Chelsea Stunden, Manager, Research & Evaluation, BCCH Digital Lab

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CC8RF3 Strategies to safely expand paediatric patient portal use Innovations and strategies to safely expand and optimize patient portal use in the paediatric context. PRESENTER:

• Dr. Ellen Goldbloom, Children’s Hospital of Eastern Ontario

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CC8RF4 Development of a chatbot for HIV patients using participatory design Sharing our experience in developing a chatbot service to remotely answer everyday questions of HIV patients. PRESENTER:

• Yuanchao Ma, PhD Student, Research Institute of the McGill University Health Centre

CC9RF1 Virtual care: Appropriately supporting Indigenous patients in Alberta, Canada A virtual clinic for improved Indigenous health, through enhanced access to culturally safe and streamlined care. PRESENTER:

• Paige Campbell, Research Assistant, Cumming School of Medicine, University of Calgary Centre

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CC9RF2 Building a sustainable, community health model through virtual care Creating a sustainable, integrated virtual community model to support patients struggling with access to care. PRESENTER:

• Dr. Brett Belchetz, Co-founder and CEO, Maple

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CC9RF3 Virtual follow-ups in the paediatric emergency department A virtual follow-up platform for recently discharged children is a safe way to minimize return visits and improve patient satisfaction. PRESENTER:

• Dr. Daniel Rosenfield, Hospital for Sick Children

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CC9RF4 Implementing an integrated virtual visit solution at Fraser Health Fraser Health piloted an integrated Microsoft Teams and Meditech solution, which streamlined workflow to support virtual patient care. PRESENTER:

• Brianne Bourdon, Portfolio Manager, Fraser Health

CC10O1 Implementing computer-assisted physician documentation (CAPD) technology at SickKids: The next phase SickKids is implementing CAPD to improve clinical documentation and support data-driven decisions. PRESENTER:

• Dr. Karim Jessa, CIO, Hospital for Sick Children

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CC10O2 Win-win partnership: Physicians and vendors benefit from certification expertise Learn how to take advantage of existing expertise to advance electronic medical record (EMR) quality and integration with provincial systems. PRESENTERS:

• Karen Stephens, Project Director, Community eHealth, Government of New Brunswick
• Aidan Lee, Director, EMR Certification Program, Technology & Integration, OntarioMD

CC11P1 Changing remote patient monitoring strategies in the midst of COVID-19 The COVID-19 pandemic is a learning opportunity upon which stronger remote patient monitoring and virtual care strategies can be built. MODERATOR:

• Jeff Kingdon, Senior Client Relationship Manager, TELUS Health

PANELISTS:

• Lisa Saffarek, Director Virtual Care Services, Island Health Authority
• Dr. Vern Behl, MD, CCFP(EM), FCFP, Senior Medical Information Officer, Digital Health and SHA Emergency Physician, Saskatoon
• Pam Smith, Executive Director, Digital Health Strategy Initiatives, BC Ministry of Health

CC112O1 Virtual care: Defence against the dark web A case study on effective privacy and security training for clinicians in response to increasing cyber threats to virtual care. PRESENTER:

• Ariane Siegel, General Counsel & Chief Privacy Officer, OntarioMD

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CC112O2 The Disaster Communication System (DCS) The DCS is an automated, bi-directional text message system that improves staff communication, coordination, and response during a disaster. PRESENTERS:

• Kim Jessen, RN, Clinical Information Specialist – Emergency, Alberta Health Services
• Dr. Brad Granberg, FRCPC, Emergency Medicine, Disaster Medicine Specialist

CC13O2 Expediting care in emergency medicine with machine learning medical directives Expediting care in paediatric emergency medicine with machine learning medical directives and artificial intelligence. PRESENTER:

• Devin Singh, Paediatric Emergency Medicine Physician, Lead for Clinical Artificial Intelligence & Machine Learning, Hospital for Sick Children

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CC13O1 Virtual care in Nova Scotia: An eConsult proof of concept The deployment and implementation strategy of an eConsult proof of concept in Nova Scotia. PRESENTERS:

• Lindsay Bertrand, Manager, Physician Informatics, Nova Scotia Health / IWK Health
• Dr. Ashley Miller, Chief Medical Information Officer, Nova Scotia Health / IWK Health

CC14O1 Surgical Wait Information Management System (SWIMS): Electronic surgical smoothing and backlog management SWIMS is an innovation that simplifies surgical smoothing, backlog management and was critical in supporting surgery’s pandemic response. PRESENTER:

• Kelly Lane, Director of Operations & Projects, CDI Program, University Health Network

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CC14O2 Building the apps that beat TikTok, Facebook, and Instagram How a person-centered vaccine credentials solution became a top Canadian download and facilitated ‘business as usual’ amidst the pandemic. PRESENTERS:

• Alexander Dahl, Akinox Excellence
• Baptiste Laget, Akinox Excellence

CC15P1 Enabling innovation through synthetic data: An Alberta case study How the generation and use of synthetic data are being explored as a safe and secure option to enable data access to innovators and industry. PANELISTS:

• Reg Joseph, CEO, Health Cities
• Dean Eurich, Professor, School of Public Health, University of Alberta
• Brian Hamilton, President, B W Hamilton Consulting Inc.

CC16RF1 Minding the gap: Supporting the transition of care for heart failure patients Novel stepped wedge cluster randomized trials (SW-CRTs) can validate and scale up home monitoring for patients transitioning from hospital to home. PRESENTER:

• Meagan Mak, Research Assistant, Digital Emergency Medicine, University of British Columbia

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CC16RF2 Smart and ubiquitous technologies to support patients with dementia and their caregivers at home Knowledge translation activities to enhance the quality of life and virtual care delivery of adults with dementia using the Internet of Things (IoT). PRESENTER:

• Edoye Porbeni, Leader, Virtual Health New Solutions, Fraser Health Authority

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CC16RF3 Understanding chronic pain waitlist experiences to facilitate need-based eHealth platforms Patients were interested in using eHealth, while awaiting pain care, particularly self-management tools, education, and links to services. PRESENTER:

• Nina Gregoire, PhD Student, University of British Columbia

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CC16RF4 Clinical digital messaging (CDM) CDM-enhanced communication with patients and optimized workflows with automated appointment reminders. PRESENTER:

• Trisha Manio, Clinical Leader, Virtual Health, Provincial Health Services Authority