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Sunday Symposium

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Note: Printed programs will not be provided on-site

Consumer Digital Health

Working from these three key facts:

  1. The Canadian healthcare consumer is digitally literate and expects to be involved in their own healthcare decisions;
  2. Use of consumer digital solutions across the country has doubled in the past two years; and
  3. Studies confirm what health leaders have long suspected: engaged patients have better health outcomes, this session will explore digital health technologies and their potential to transform the patient experience and improve patient outcomes.

Join us Sunday, June 4 to listen to Canadian and International perspectives on digital health; share experiences and lessons learned, and discuss consumer empowerment, the current state of consumer digital health solutions, patient centered data, and the vision for the future.

Register Now

 

Keynote Speaker: Lygeia Ricciardi

Date: Sunday, June 4, 2017
Time:  12:00pm – 4:00pm
Location: Metro Toronto Convention Centre, North Building, 201CDEF


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Lygeia Ricciardi, EdM
Digital Health Expert & President
Clear Voice Consulting, LLC

Full Biography

Lygeia Ricciardi is an industry expert in consumer engagement and digital health. As the president of Clear Voice Consulting, she helps clients succeed in engaging consumers more effectively in their health via digital tools and services. Previously, Lygeia established and directed the Office of Consumer eHealth at the Office of the National Coordinator for Health IT (ONC) in the US federal government. She has been named among the most influential women in Health IT, and has been featured by the Wall Street Journal, National Public Radio, and C-SPAN. 

Presentation: Your Money, or Your Life? How Patient Engagement Can Save Both

Just a few years ago, the concept of “patient engagement” in health was quickly dismissed—laughed at or considered irrelevant. Healthcare was provided by professionals, for the benefit of patients. Today, patient or consumer engagement is a mainstream concept, even if not everyone agrees on what it means. What has changed? I’ll talk about where we’ve come from, share some snapshots of where we are now, and identify major emerging trends in patient engagement and digital health. How can you make patient engagement work for you, and those you care about? Let’s talk about it!

 

 

Tracks

EMPOWERING THE HEALTHCARE CONSUMER: CONSUMER DIGITAL HEALTH SOLUTIONS

Building a Pan-Canadian Connected Care Playbook

This informative working session will engage attendees – IM/IT professionals, healthcare providers, entrepreneurs and developers – in the design of a collaborative approach for digital health solutions connecting people with their care teams. 

Connected care use cases presented by healthcare organizations, software companies, and entrepreneurs from across Canada will provide the foundation for working discussions to develop a pan-Canadian connected care toolkit (prototype to be refined) based around key domain areas, including:

  • Leadership & governance for connected care programs & projects
  • Technology specifications for connected care systems
  • Incubating & operationalizing – program start-up, scale-up, and spread
  • Evaluation & monitoring

Key Learning Objectives:

  • Knowledge of successful Canadian connected care implementations
  • Strategies for digital health solutions through practical application of use cases
  • Develop prototype toolkit for implementing connected care solutions in Canada

Discussion will also focus on bringing together traditional sectors and settings while incorporating new care models and technologies. In advance of the session, we invite you to bring forward examples and use cases that can be discussed at our workshop.

Please contact Shanthini Ratnakumara at ssuriyar@coachorg.com to provide your Canadian case study examples, connected care software solutions, or innovative partnership examples

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EMPOWERING THE HEALTHCARE CONSUMER: THE VISION

Infoway has engaged Canadians to co-design a vision for patient empowerment.  In this session, you will learn about this engagement process and how Canadians want to be engaged.  In addition, and with fellow participants, you will discuss enablers to make this vision a reality and hear about Infoway’s plans moving forward.

Key Learning Objectives:

  • Summarize an effective engagement process
  • Review what Canadians want from their health system and Infoway’s role
  • Discuss enablers for empowering Canadians to be more active participants in their care

 

1:30 – 1:55 pm


Opening Remarks & Context

Moderator Shelagh Maloney, Vice President Consumer Health, Communications & Evaluation Services

Canada Health Infoway believes that  a coordinated effort amongst Canadian health institutions is essential to achieving the benefits of digital health. In this context, it’s important to ask: What advances would Canadians value most? Canada Health Infoway explored this question intensively with 34 patients, family members, and citizens from across the country during the  Better Health Together Workshop.

Session Objectives - Participants will:

  • Learn about an effective engagement process
  • Review what Canadians want from their health system and Infoway’s role
  • Discuss enablers for empowering Canadians to be more active participants in their care

1:30 – 2:30 pm

Breakout Session #1 – Identifying Principles

Infoway Facilitators:

  • Cassie Frazer, Program Director, Consumer Health & Innovation
  • Krista Balenko, Director, Telehomecare
  • Justin Noble, Program Analyst, Consumer Health, Communications & Evaluation Services

 

Participants will break into smaller groups to explore key principles that Canadians believe should be included in digital health technology.

2:30 - 2:55 pm

Moderated Discussion

Moderator Fraser Ratchford, Group Program Director, Consumer Health & Innovation

Patient Representative from the Better Health Together Workshop

A patient representative from the Better Health Together workshop will share their experience of identifying the principles as part of the workshop.  Fraser will then lead the group in a discussion to contrast the two.

3:00 - 3:10 pm Break
3:10 - 3:25 pm

Learning more about the Better Health Together Workshop

Moderator Shelagh Maloney, Vice President Consumer Health, Communications & Evaluation Services

The engagement process undertaken in the Better Health Together workshop will be further reviewed, and participants will have an opportunity to hear about the vision or better health through digital solutions, as well as identified priorities and outcomes.

3:25 - 3:40 pm

Breakout Session # 2 – Vision, Priorities & Process

Infoway Facilitators:

  • Cassie Frazer, Program Director, Consumer Health & Innovation
  • Krista Balenko, Director, Telehomecare
  • Justin Noble, Program Analyst, Consumer Health, Communications & Evaluation Services

 

Participants will break into smaller groups to discuss and reivew the citizens’ vision, as well as the priorities and outcomes that Canadians felt should be considered.

3: 40- 3:50 pm

Moderated Discussion

Moderator Fraser Ratchford, will lead a discussion with the group, seeking the group’s thoughts on the vision and priorities.

3:50 - 4:00pm

Closing Remarks

Moderator Shelagh Maloney will summarize the learnings from the engagement process, highlight key takeaways, and discuss Infoway’s next steps.

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EMPOWERING THE HEALTHCARE CONSUMER: USING DATA AND DIGITAL SOLUTIONS TO MAKE INFORMED DECISIONS ABOUT HEALTH

This session will examine the steps we are taking through patient centred data and digital tools to empower the health care consumer. We’ll learn more about their needs, expectations and perspectives. We’ll also explore the data and digital tools that are available to help the consumer make informed health care decisions. 

Key Learning Objectives:

  • Better understand today’s health care consumer – their needs, expectations and perspectives
  • See how patient-centered data is being leveraged to change the health care-consumer interaction
  • Learn about the digital tools, available and emerging, that are providing reliable, accessible information to the health care consumer 

1:30 – 1:35 pm


Opening Remarks

Moderator Kathleen Morris, Vice President Research and Analysis, CIHI

Session Objectives - Participants will:

  • Better understand today’s health care consumer – their needs, expectations and perspectives
  • See how patient-centred data is being leveraged to change the health care-consumer interaction
  • Learn about the digital tools, available and emerging, that are providing reliable, accessible information to the health care consumer

1:35 – 2:10 pm

Session 1 – Profiling the Consumer

Alies Maybee, Patient Advisor, member of Patient Advisors Network    

This session will set the stage by profiling the health consumer. Alies will speak about her encounters with the health system and the impact and need for data and how they are helping to empower the consumer.

 
Question and Answer session with audience

2:15 - 3:00 pm

Session 2 – Using patient-centred data to engage the consumer and inform better care

Join panelists as they discuss how data is being leveraged to empower patients and help inform their care.  Panelists will provide a variety of perspectives from the patient to the provincial, national and international perspectives.    

Heather Thiessen,  Patient Advisor, Saskatoon Health Region, Member of Patient Advisors Network – patient perspective

Gail Dobell, Director of Performance Measurement, Health Quality Ontario – provincial perspective

Nicole de Guia, Manager, Canadian Joint Replacement Registry, PROMs, and PREMs data collection, CIHI – national perspective   

Christina Lawand, Senior Researcher, Health System Analysis and Emerging Issues, CIHI – international perspective  

Objectives:

  • Share success stories on emerging data and how that data is being leveraged to make patients an agent of change for their own care                   

Question and Answer session with audience

3:00 - 3:10 pm Bio Break
3:10 - 4:00 pm

Session 3 – Showcasing digital tools available to the consumer and how they are being used

Join panelists as they showcase digital tools and explore how they are helping to empower the consumer.  

CHEO parent Angie Hamson and pediatrician Dr. King will provide parent and provider perspectives using MyChart, Dr. Bournes will discuss new data that is being used by clinicians to empower individuals and make decisions.  CIHI’s Stephen O’Reilly will showcase CIHI’s digital strategy for patient use and the tools that exist now or are planned.

Angie Hamson, Parent (CHEO)
 
Dr. Jim King, Pediatrician, Chief Medical Information Officer, CHEO and Associate Professor of Paediatrics, University of Ottawa

Dr. Debra A. Bournes, Chief Nursing Executive and Vice–President clinical programs at Ottawa Hospital

Stephen O’Reilly, Executive Director and Associate CIO, CIHI

Objectives:

  • This session highlights the tools available to help empower consumers
  • How are health organizations responding to consumer / patient’s need for reliable, accessible digital tools and information?
  • What data, analytics and digital tools are available or planned to provide consumers/patients with direct, real-time access to information? How are these tools being used?

 
Question and Answer session with audience

4:00pm

Closing Remarks

Moderator Kathleen Morris will summarize learnings from the 3 sessions and tie together takeaways on empowering today’s healthcare consumer

  • Profile of patient as informed health consumer
  • Leveraging patient-centred data to empower the consumer and inform care

Responding to the consumer need for reliable, accessible digital tools

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Accreditation

 

MAINTENANCE OF CERTIFICATION

Attendance at this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 1.75 Category II credits towards their maintenance of certification requirement.

 

MAINTIEN DE LA CERTIFICATION

Une participation à cette réunion par un membre certifié du Collège canadien des leaders en santé (CHE / Fellow) vaut 1.75 crédits de la catégorie II du MDC à l’égard de l’exigence du maintien de la certification à laquelle ceux-ci sont soumis.

 

CPHIMS-CA CREDENTIAL

CPHIMS-CAs are eligible to earn over 4 Continuing Education (CE) hours to put towards their CPHIMS-CA renewal for attending the e-Health 2017 Sunday Symposium.